Jewish Family Service
Jewish Family Service, a nonprofit organization that supports the Detroit Jewish community, had created a new logo, but wanted to go further; they asked Brogan to help them rebrand all their materials to create a more unified brand platform.
We started by creating a themeline for the brand: “The heart of a stronger community,” which not only perfectly captured the mission of JFS, it also coordinated well with the heart image at the center of their new logo. Brogan also developed a completely new look for all their brand materials, and created several print ads and flyers to create brand awareness. We used this new look to create materials for their Friends of the Family Annual Appeal as well.
“We had a new logo, but we had no idea how to make the most of it. Brogan created a tagline that completely captured the spirit of JFS and the ads they conceived were unlike anything we’ve ever done in the past. They’ve really helped to contemporize our branding and the team has been wonderfully collaborative,” said Debra Wolson Marcus, Jewish Family Services’ Chief Development Officer.
Ellia Essential Oils
HoMedics came to us to launch a new brand: Ellia Essential Oils, a line of therapeutic essential oils and diffusers, to be sold online and at major retailers.
Targeting upscale women 18-49 interested in natural health products and a healthier home, Brogan created a campaign designed to demonstrate the benefits of using Ellia’s essential oils. Tactics included print ads, advertorials and interactive ads in the Dr. Oz publication and website, The Good Life, as well as a video used for in-store displays and on the Ellia website.
In addition, Brogan launched social channels for Ellia and developed content on Facebook, Twitter, Instagram and Pinterest. Fun visual series included Essential Oils 101, Mixology (showing how to combine oils to create different scents), Wind Down Wednesdays and several others. Blogs, videos, polls and infographics were also created for social media, and Brogan monitored and responded to posts on all channels.
Within the first five months of the campaign, Ellia garnered 11,100 Facebook fans, 75,689 social video views, and 726,400 overall post views. The Dr. Oz issue alone resulted in 3.4 million impressions. Best of all, Ellia significantly exceeded their sales and revenue goals for the new line.
Delta Dental of Michigan - Healthy Kids Dental
The Michigan Department of Health and Human Services, in partnership with Delta Dental of Michigan, initiated Healthy Kids Dental, a program to help improve the dental health of over 800,000 Medicaid-enrolled children across the state. In recent years, the program was expanded to include new counties and serve the entire state and as a result, many families were unaware of the program.
Leveraging a fun concept featuring the “Wisdom Tooth,” Brogan created a targeted multimedia campaign to raise awareness and increase utilization of Healthy Kids Dental. Media tactics included mobile media, social media across Facebook, Instagram and Twitter, print ads, and transit advertising. In addition, posters and take-one brochures were distributed to primary care and pediatrician’s offices as well as pharmacies throughout the state. Additional materials were provided to Healthy Kids Dental providers to educate eligible patients on the program and its benefits.
The mobile campaign received over nine million impressions and 67,000 clicks. The landing page launched in October, and in November there were almost 20,000 page visits.
Covenant HealthCare – VirtualCare
Covenant HealthCare asked Brogan to launch its new telehealth application for urgent care. Through this app, patients could visually consult a Covenant doctor or PA on their laptop, tablet or smartphone. Many among the target audience were not aware such an option even existed, and Covenant was first in the Great Lakes Bay Region to offer it.
Brogan started by giving the service a straightforward, descriptive name: VirtualCare. This was backed up by a quick online survey through our “Brogan Talks to Women” database, where it was the most preferred name. Then we created a creative campaign which demonstrated the app in use, on TV, radio, social media and more. A blog and eblast further helped educate the target audience on what telehealth is, and how it could benefit them.
In just the first 3 months after the launch, the campaign generated 4,756,816 impressions, an email open rate of 12.86% (well above the industry standard of 5%) and 550 downloads of the VirtualCare app.
Michigan Department of Health and Human Services
Focus groups revealed that teens did not see recreational drugs like marijuana as dangerous, and were unwilling to admit that marijuana use could lead to experimenting with other drugs. Nearly half of the respondents had used marijuana, and 94% knew someone who had tried it.
Brogan developed a creative campaign that focused not on health consequences of recreational drugs, but on the losses that could result: loss of a job, loss of college acceptance, loss of money and friends.
Media tactics included cross-screen video, cable, cinema advertising, Spotify, Pandora, Vevo, YouTube, and Mobile display. Brogan created a dramatic TV spot, “Hailey’s Story,” which dramatized the negative effects of recreational drugs on one young woman.
The campaign led to increased awareness among teens of how drugs could stand in the way of achieving their dreams. “Hailey’s Story” has been viewed over 426,000 times on YouTube.
Michigan First Credit Union
Michigan First Credit Union was seeking opportunities to create member awareness and build interest in their new, one-of-a-kind service offering: a 24/7/365 live, local call center.
First, we created a name for the 24/7/365 call center – 365 Live, which emphasized that customers would get help from live, local representatives, not an automated service. Then, using relatable customer dilemmas (lost ATM cards, forgotten online passwords), we created an awareness campaign, launching communications to existing credit union members first. Brogan created a direct mail piece, complete with a call center contest that encouraged members to call in, try the service and tell us how they liked it, after which they were entered into a drawing. Additional materials included branding on Michigan First’s website, an email to members, social media and in-branch collateral.
Just one month after the campaign was launched, a member survey found that three in five members (60%) were aware of 365 Live.
Franciscan Alliance wanted to build awareness about the continuum of women’s health services that their hospitals offered. They came to Brogan to help them create a campaign that would emphasize their competitive differentiator: inspiring health for every woman.
Marketing to women is our niche, so after interviewing Franciscan Alliance clients and conducting additional research, we knew exactly what kind of message would resonate with this audience. As a faith-based health care system, Franciscan Alliance places a high value on the gift of life. Their belief that God created every individual to be special and unique is a key motivator to their excellent quality of care.
This differentiator inspired the “Perfectly Human” campaign, with the message that life isn’t perfect, and as a woman, you don’t have to be either; you are perfect just the way God made you. And Franciscan Alliance will be there throughout life’s journey. The campaign included TV, radio, interactive, print and outdoor ads.
The campaign was a success. In just two months, it increased visits to Franciscan Alliance’s women’s health landing page by 504% and new website users by 477%. Not to mention, it won kudos from industry peers for outstanding creativity with a Silver Service Industry Association Award.
Consumers Energy has invested hundreds of thousands of dollars in initiatives promoting STEM (Science, Technology, Engineering and Math) in the schools, including sponsorship of Michigan’s FIRST Robotics program. They wanted to make their customers aware of their efforts, and encourage them to get involved with robotics and STEM-related programs in their communities, too.
Brogan interviewed eight key individuals within Consumers Energy and Michigan FIRST Robotics. Then we developed a strategic marketing plan, a well-rounded media plan, and a name for the program—The Generation Genius Project. We created an inspiring video that features middle-school students repeatedly failing and then finally succeeding with math and science projects, while a voiceover (also a young student) describes the nature of genius. We also created a microsite, posters, digital ads and T-shirts for robotics teams.
The efforts were received extremely well at the FIRST Robotics State Competition and at the Mackinac Policy Conference.
"Great, great work!! The commercial made an impact – we had a customer call right away asking how they could get their middle school engaged." --Carolyn Bloodworth, Director of Corporate Giving at Consumers Energy
Michigan First Credit Union
Michigan First Credit Union is one of the state’s top five credit unions, but they had never advertised outside their own membership. As they began to expand their reach beyond southeast Michigan, it was time to make more potential customers aware of their unique brand of banking and their one-of-a-kind 24/7/365 call center, 365 Live.
Though Michigan First was very popular with its own customers, there was little awareness of the credit union among non-members. A mass media campaign was necessary to spark consideration and build a foundation for entering new markets.
Brogan worked with Michigan First to develop a marketing plan, creative brand platform, and mass media recommendations for two key markets – Detroit and Grand Rapids. The campaign positioned Michigan First Credit Union as a hero solving consumers’ after-hours banking dilemmas. Portraying these dilemmas as melodramatic, slow-motion tragedies added a humorous twist.
The media mix included social media, email marketing, radio and magazine print ads. In addition, we used digital units such as targeted display banners, rich media, an online video, online search, Spotify and an interactive mobile trivia game. Native advertising also allowed select Michigan First blog content to be featured in context of other news. Each creative unit directed consumers to a website landing page to “learn more” about the benefits of joining Michigan First Credit Union.
In less than one year, Michigan First has seen a significant return on its marketing investment. Community members are getting more opinionated about Michigan First Credit Union. The number of community members who answered ‘not familiar’ or ‘not sure’ dropped from 86 percent in 2014 to 68 percent in 2015. Positive numbers are up from 13 percent to 23 percent. More members are aware of 365 Live and nonmember recognition of the credit union’s unique service platform increased by 37 percent. The campaign call to action—visit MichiganFirst.com—worked hard, helping drive a 20 percent increase in website traffic and up to 74 percent increase in visits to key conversion pages.
Frankenmuth Insurance had great success building relationships with their agents, but had not developed that same relationship with policyholders or consumers. As a result, there was limited awareness of the Frankenmuth Insurance brand.
We developed a complete brand platform for Frankenmuth. Elements included a marketing plan, social media overhaul, creative platform including video assets, print, outdoor, digital and internal elements (graphic standards, letterhead, e-signature, signage). Focus groups were conducted in which participants expressed their desire for an "honest, upfront and fair" insurance company. To heighten awareness of the Frankenmuth name and emphasize their honest, relationship-driven approach, creative elements included lines that began with "Frankly speaking . . ." and encouraged conversation with the tagline, "Let's have a frank conversation." Fun internal posters utilizing the same themes were created for each department (auto, life, human resources, etc.). A complementary website is currently underway.
Frankenmuth Insurance management was thrilled to have brand materials that fully reflected their authentic, straightforward philosophy. "In a world of gimmicky insurance advertising that focuses mainly on disasters or price savings, Brogan helped us create a fresh message that resonates with those looking for Frankenmuth's kind of service and values." —Fred Edmond, President, Frankenmuth Insurance
Michigan Women's Foundation
In 2009, more than 11,000 unopened, untested rape kits were found in a Detroit Police Department storage unit. A lack of adequate funding had stalled the testing of the kits and the investigation and prosecution of the cases. In 2014, Michigan Women's Foundation spearheaded an initiative to raise the needed funds and bring long overdue justice to these thousands of sexual assault victims. They came to Brogan for help promoting the cause.
First, Brogan created a name for the initiative: Enough SAID, which stands for Enough Sexual Assault in Detroit. A powerful brochure/case statement used the USB code that labels each rape kit as a design element, and brought home the point that each code represents the suffering of a real victim without justice. Brogan also created a coordinating Crowdrise page for people to donate and/or fundraise, as well as Facebook and Twitter accounts and a microsite.
Since launch, the campaign has raised over 1.3 million dollars in private funds and helped raise over 8 million dollars in public funds. The creative materials have been featured in several news outlets, including PRWeek and the front page of the Detroit Free Press.
ComForCare, an established provider of home health care, was faced with increased competition as many new providers entered the market. ComForCare needed a way to stand out from the crowd. They came to Brogan to help them develop a brand platform that communicated their core strengths and differentiated their brand from their competitors.
Working with ComForCare’s home office and some key franchisees, Brogan did research to articulate the ComForCare brand story. After conducting a competitive analysis, we interviewed and surveyed franchise owners from around the country, as well as ComForCare clients. Next we worked closely with the key franchisee brand advisory committee to develop a strategic marketing plan. Finally, we created a new logo, branding and promotional materials, and two TV spots. Since most of their competitors’ spots had a serious, even somber tone, we took a different tack: fun, lighthearted spots featuring elderly ComForcare patients with a lot of energy and personality.
At ComForCare’s annual meeting, attended by most of their franchisees, the new branding materials received a standing ovation.